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DiSanza, James R.

Business and professional communication : plans, processes, and performance / James R. DiSanza, Nancy J. Legge. - 5th ed. - Boston : Allyn & Bacon, c2012. - xiii, 301 p. : ill. ; 24 cm.

Includes bibliographical references and index.

The role of communication in business and the professions -- Listening and feedback in organizational relationships -- Communicating in organizational groups and teams -- Interpersonal dynamics in organizations -- Professional interviews -- Considering audience feedback -- Preparing and delivering presentations -- Creating and using visual aids -- Technical presentations -- Proposal presentations -- Sales presentations -- Risk communication -- Crisis communication.

ISBN: 9780205721498 (alk. paper) 0205721494 (alk. paper)

LCCN: 2010045477

Subjects--Topical Terms:
Business communication.
Communication in organizations.
Communication in management.
Interpersonal communication.

LC Class. No.: HF5718 / D59 2012

Dewey Class. No.: 658.4/5