Lee Yan Fong Library

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Gerson, Steven M., 1948-

Technical communication : process and product / Steven J. Gerson, Sharon M. Gerson. - 8th ed. - New York : Pearson, c2014. - xxviii, 590 p. : ill (some col.) ; 26 cm.

Sharon Gerson's name appears first in earlier editions.

Includes bibliographical references (p. 579-584) and index.

An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.

ISBN: 9780321864949 0321864948 9780321889850 0321889851

LCCN: 2012034468

Subjects--Topical Terms:
English language--Technical English.
English language--Rhetoric.
Technical writing.
English language--Rhetoric.
English language--Technical English.
Technical writing.

LC Class. No.: PE1475 / G47 2014