Technical communication : process and product /
Steven J. Gerson, Sharon M. Gerson.
- 8th ed.
- New York : Pearson, c2014.
- xxviii, 590 p. : ill (some col.) ; 26 cm.
Sharon Gerson's name appears first in earlier editions.
Includes bibliographical references (p. 579-584) and index.
An introduction to technical communication -- The communication process -- Objectives in technical communication -- Audience recognition -- Ethical considerations -- Research -- Routine correspondence -- Social media -- The job search -- Document design -- Using visual aids -- Communicating to persuade -- Technical descriptions and process analyses -- Instructions, user manuals, and standard operating procedures -- Web sites and online help -- Short, informal reports -- Long, formal reports -- Proposals -- Oral presentations.
9780321864949 0321864948 9780321889850 0321889851
2012034468
English language--Technical English. English language--Rhetoric. Technical writing. English language--Rhetoric. English language--Technical English. Technical writing.