Contact US! : call center English skills /
Jane Lockwood, Hayley McCarthy.
- Cambridge : Cambridge University Press, 2010.
- 116 p. : ill. ; 30 cm. + 1 CD
9780521124737 (Coursebook with audio CD) 0521124735 (Coursebook with audio CD) 9780521178587 (Trainer's manual) 0521178584 (Trainer's manual)
English language--Study and teaching--Foreign speakers.