Lee Yan Fong Library

Normal view MARC view ISBD view

Murphy, Sarah Anne.

The librarian as information consultant transforming reference for the Information Age / [electronic resource] : Sarah Anne Murphy. - Chicago : American Library Association, 2011. - xi, 106 p. : ill.

Includes bibliographical references and index.

The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.


Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

ISBN:

LCCN:

Subjects--Topical Terms:
Reference services (Libraries)--Forecasting.
Reference services (Libraries)--Management.
Information consultants.
Reference librarians--Effect of technological innovations on.

Index Terms--Genre/Form:
Electronic books.

LC Class. No.: Z711 / .M87 2011

Dewey Class. No.: 025.5/2