Bhat, Prof. K. Shridhara.
Total Quality Management. - 1 online resource (769 pages)
COVER -- CONTENTS -- Introduction to Quality -- Managing Quality . -- Quality Management Philosophies -- Managing for Quality and High Performance -- Focussing on Customers -- Leadership and Strategic Planning for TQM -- Human Resource Development and Management for TQM -- Process Management -- Tools for Process Management -- Measurement and Strategic Information Management for TQM -- Organising for TQM -- Building and Sustaining Total Quality Organisation -- Quality Assurance and Control -- Statistical Process Control -- Reliability and Maintenance -- Just-In-Time Systems -- Benchmarking -- Business Process Reengineering -- Supply Chain Management -- Total Quality Management in Services -- World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index.
1: INTRODUCTION TO QUALITY 2 : MANAGING QUALITY 3 : QUALITY MANAGEMENT PHILOSOPHIES 4: MANAGING FOR QUALITY AND HIGH PERFORMANCE 5: FOCUSSING ON CUSTOMERS 6: LEADERSHIP AND STRATEGIC PLANNING FOR TQM7: HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT FOR TQM8: PROCESS MANAGEMENT 9: TOOLS FOR PROCESS MANAGEMENT10: MEASUREMENT AND STRATEGIC INFORMATION MANAGEMENTFOR TQM11: ORGANISING FOR TOM12: BUILDING AND SUSTAINING TOTAL QUALITY ORGANISATION 13: QUALITY ASSURANCE AND CONTROL 14 : STATISTICAL PROCESS CONTROL 15 : RELIABILITY AND MAINTENANCE 16: JUST-IN-TIME SYSTEMS 17: BENCHMARKING18: BUSINESS PROCESS REENGINEERING 19 : SUPPLY CHAIN MANAGEMENT20 : TOTAL QUALITY MANAGEMENT IN SERVICES21: WORLD-CLASS MANUFACTURING [A] QUALITY SNAPSHOTS [8] CASE ANALYSIS [C] CASE ILLUSTRATIONS [0] CASE STUDY EXERCISES APPENDIX INDEX.
9781282798939
Electronic books.
371.200994
Total Quality Management. - 1 online resource (769 pages)
COVER -- CONTENTS -- Introduction to Quality -- Managing Quality . -- Quality Management Philosophies -- Managing for Quality and High Performance -- Focussing on Customers -- Leadership and Strategic Planning for TQM -- Human Resource Development and Management for TQM -- Process Management -- Tools for Process Management -- Measurement and Strategic Information Management for TQM -- Organising for TQM -- Building and Sustaining Total Quality Organisation -- Quality Assurance and Control -- Statistical Process Control -- Reliability and Maintenance -- Just-In-Time Systems -- Benchmarking -- Business Process Reengineering -- Supply Chain Management -- Total Quality Management in Services -- World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index.
1: INTRODUCTION TO QUALITY 2 : MANAGING QUALITY 3 : QUALITY MANAGEMENT PHILOSOPHIES 4: MANAGING FOR QUALITY AND HIGH PERFORMANCE 5: FOCUSSING ON CUSTOMERS 6: LEADERSHIP AND STRATEGIC PLANNING FOR TQM7: HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT FOR TQM8: PROCESS MANAGEMENT 9: TOOLS FOR PROCESS MANAGEMENT10: MEASUREMENT AND STRATEGIC INFORMATION MANAGEMENTFOR TQM11: ORGANISING FOR TOM12: BUILDING AND SUSTAINING TOTAL QUALITY ORGANISATION 13: QUALITY ASSURANCE AND CONTROL 14 : STATISTICAL PROCESS CONTROL 15 : RELIABILITY AND MAINTENANCE 16: JUST-IN-TIME SYSTEMS 17: BENCHMARKING18: BUSINESS PROCESS REENGINEERING 19 : SUPPLY CHAIN MANAGEMENT20 : TOTAL QUALITY MANAGEMENT IN SERVICES21: WORLD-CLASS MANUFACTURING [A] QUALITY SNAPSHOTS [8] CASE ANALYSIS [C] CASE ILLUSTRATIONS [0] CASE STUDY EXERCISES APPENDIX INDEX.
9781282798939
Electronic books.
371.200994
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG