Ho Kit-Wan.
Applicability of Kozan's Harmony Model of Conflict Management for Social Workers in Hong Kong (China) [electronic resource] / Ho Kit-Wan. - pp. 26-38.
A qualitative study was carried out to test if Kozan's Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan's model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
Mode of access: Internet.
Conflict management behavior, Harmony Model, social worker, values, service quality
Applicability of Kozan's Harmony Model of Conflict Management for Social Workers in Hong Kong (China) [electronic resource] / Ho Kit-Wan. - pp. 26-38.
A qualitative study was carried out to test if Kozan's Harmony Model is applicable to professional social workers having both cultural and professional values, in Hong Kong, a collectivist society. The main causes of conflicts are identified and themes such as concern for relationship, face, observation of hierarchy, emotion expression, and third-party intervention are analyzed and discussed. Kozan's model seems not fully applicable to these professionals. Implications for professional practice and training are also suggested.
Mode of access: Internet.
Conflict management behavior, Harmony Model, social worker, values, service quality
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG