Lee Yan Fong Library

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Brown, Mark Graham.

Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., c1994. - xviii, 252 p. : ill. ; 24 cm.

Includes bibliographical references and index.

ISBN: 0786301406 9780786301409

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / B763 1994