Lee Yan Fong Library

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Fitzsimmons, James A.

Service management : operations, strategy, information technology. - 8th ed, International student ed. - New York, NY : McGraw-Hill/Irwin, 2014. - xviii, 524 p. ; 28 cm.

ISBN: 9781259010651 (Paper) 1259010651 (Paper)

Subjects--Topical Terms:
Service industries--Management.

LC Class. No.: HD9980.5 / F549 2014