Lee Yan Fong Library

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Crosby, Philip B.

Completeness : quality for the 21st century / Philip B. Crosby. - New York, New York, U.S.A. : Dutton, 1992. - xix, 251 p. ; 23 cm.

Includes index.

Completeness and the centurion -- The principles of completeness -- The successful employee -- The successful customer -- The successful supplier -- The completeness grid -- The "my way" management -- The age of the centurion -- Making the principles of completeness fit : reality and shoefast -- Reality and quality -- The life of the centurion : communicating -- The life of the centurion : educating management -- The life of the centurion : "nonprofit" policy -- Practicing completeness : the situation -- Practicing completeness : the product -- Completeness in personal life -- The centurion career.

ISBN: 0525934758

LCCN: 91046275

Subjects--Topical Terms:
Total quality management.

LC Class. No.: HD62.15 / C76 1992

Dewey Class. No.: 658.5/62