Lunch and learn : (Record no. 17119)

000 -LEADER
fixed length control field 02165cam a2200289 a 4500
001 - CONTROL NUMBER
control field ocm62382212
003 - CONTROL NUMBER IDENTIFIER
control field OCoLC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160826090452.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 051130s2006 caua 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787975435 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency LMQ
Transcribing agency LMQ
Modifying agency LMQ
-- CPV
049 ## - LOCAL HOLDINGS (OCLC)
Holding library CPVA
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD66
Item number N543 2006
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Nilson, Carolyn D.
245 10 - TITLE STATEMENT
Title Lunch and learn :
Remainder of title creative and easy-to-use activities for teams and work groups /
Statement of responsibility, etc Carolyn Nilson.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc San Francisco, Calif. :
Name of publisher, distributor, etc Pfeiffer,
Date of publication, distribution, etc c2006.
300 ## - PHYSICAL DESCRIPTION
Extent x, 230 p. :
Other physical details ill. ;
Dimensions 27 cm.
500 ## - GENERAL NOTE
General note "An Essential Tools Resource"--back cover.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Communication. e-Communication -- Feedback -- Information -- Listening. Customer Service. Customer differentiation -- Customer expectations -- Customer satisfaction -- Customer service training -- Customer training. Performance. Change -- Ethics -- Goals -- Priorities -- Recognition and rewards. Problem solving. Conflict management -- Creativity -- Self-directed learning -- Time management -- Valuing differences. Teams. Alignment -- Building a team -- Needs of team members -- Strategies of teamwork -- Team resources -- Team vision.
520 ## - SUMMARY, ETC.
Summary, etc Lunch and Learn is filled with ready-to-use activities designed for full-time trainers, managers, team leaders, supervisors, and anyone else who acts as a trainer within their organization. The activities are on-the-job learning sessions that explore targeted topics relevant to almost any team or group. Each of the 25 sessions is a short 55-minute learning experience that is based on the best principles of discussion and reflection, creative thinking, problem solving, and action planning. All of the book's activities are organized in a step-by-step fashion and include everything a session leader needs to conduct a successful learning event, from discussion starters and activity handouts through suggestions for wrapping up the session.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Teams in the workplace.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Group facilitation.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication in personnel management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employees
General subdivision Training of.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Organizational learning.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Date last seen Damaged status Koha item type Source of classification or shelving scheme Barcode Permanent Location Date acquired Not for loan Price effective from Source of acquisition Lost status Current Location Shelving location Full call number
2016-08-26 Book 00023740Lee Yan Fong Library2016-08-26 2016-08-26Donated by Dr. Choy Lee Yan Fong LibraryLibrary CollectionHD66 N543 2006
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG