Quality now (Record no. 18057)
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| 000 -LEADER | |
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| fixed length control field | 01497nab a22002297ab4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NY |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170505150517.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr |||||n||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 960101p xxu|||||o|||||00| 0 eng|| |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | NY |
| Transcribing agency | NY |
| 041 0# - LANGUAGE CODE | |
| Language code of subtitles or captions | eng |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Moore, Stephen T. |
| 245 10 - TITLE STATEMENT | |
| Title | Quality now |
| Medium | [electronic resource] : |
| Statement of responsibility, etc | Stephen T. Moore, Michael J. Kelly. |
| Remainder of title | moving human services organizations toward a consumer orientation to service quality / |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | pp. 33-40. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Social services organizations can benefit from insights provided by the quality management literature. These insights include useful tools for moving toward a consumer orientation to service quality. Application of quality management principles in human services requires an understanding of the service encounter from the customer perspective. Quality management involves more than the implementation of specific management techniques. It involves a commitment to consumers and the creation of an organizational culture that puts quality first. |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | Mode of access: Internet. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | consumers, human services, quality, service, total quality management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, Michael J. |
| 773 0# - HOST ITEM ENTRY | |
| Title | Social work: Journal of National Association of Social Workers |
| Relationship information | 1996, Vol. 41, No. 1 |
| International Standard Serial Number | 0037-8046 (print); 1545-6846 (online) |
| Record control number | 106306 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://ezproxy01.ny.edu.hk:2048/login?url=https://doi.org/10.1093/sw/41.1.33 |
| Public note | Click here to access full-text article |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | E-Article |
No items available.
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG