Customer service : (Record no. 3134)

000 -LEADER
fixed length control field 01098cam a2200313 a 4500
001 - CONTROL NUMBER
control field 16544311
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140721142223.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101119s2012 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2010048859
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780073397115 (pbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0073397113 (pbk. : alk. paper)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn664665736
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency YDX
-- BTCTA
-- YDXCP
-- CDX
-- IBI
-- BWX
-- DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number L83 2012
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
9 (RLIN) 3741
Authority record control number (local)60395
245 10 - TITLE STATEMENT
Title Customer service :
Remainder of title skills for success /
Statement of responsibility, etc Robert W. Lucas.
250 ## - EDITION STATEMENT
Edition statement 5th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c2012.
300 ## - PHYSICAL DESCRIPTION
Extent xix, 394 p. :
Other physical details ill. ;
Dimensions 26 cm.
490 0# - SERIES STATEMENT
Series statement Connect, learn, succeed
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 1705
Authority record control number (local)27408
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Current Location Shelving location Price effective from Damaged status Source of classification or shelving scheme Koha item type Lost status Full call number Date acquired Date last seen Permanent Location Source of acquisition Not for loan Barcode
Lee Yan Fong LibraryLibrary Collection2012-08-10  Book HF5415.5 L83 20122012-08-022012-08-10Lee Yan Fong LibraryYBP Library Services 00001263
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG