Anticipate : (Record no. 6609)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01421cam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 2012035833 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | local |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170103185932.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120907s2013 njua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2012035833 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118356913 (cloth : alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1118356918 (cloth : alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Transcribing agency | DLC |
| Modifying agency | YDX |
| -- | BTCTA |
| -- | BDX |
| -- | YDXCP |
| -- | OCLCO |
| -- | BWX |
| -- | OCLCO |
| -- | CDX |
| -- | WIM |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 04 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | T46 2013 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/342 |
| Edition number | 23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Thomas, Bill, |
| Dates associated with a name | 1955- |
| Authority record control number | (local)32113 |
| 245 10 - TITLE STATEMENT | |
| Title | Anticipate : |
| Remainder of title | knowing what customers need before they do / |
| Statement of responsibility, etc | Bill Thomas & Jeff Tobe. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Hoboken, N.J. : |
| Name of publisher, distributor, etc | John Wiley & Sons, |
| Date of publication, distribution, etc | c2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | v, 218 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Title | Strategy: creating and destroying customer value -- |
| -- | Doing the right things for the wrong reasons -- |
| -- | Not all customers are good customers -- |
| -- | When customers speak who hears them? -- |
| -- | Input is vital but involvement multiplies the value -- |
| -- | It takes two to be engaged -- |
| -- | Customer focus is a process, not an event -- |
| -- | Culture, the soft stuff is the hard stuff -- |
| -- | Managing change, performance & talent -- |
| -- | Leveraging your culture and value chain. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| Authority record control number | (local)30005 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Strategic planning. |
| Authority record control number | (local)27830 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tobe, Jeff. |
| Authority record control number | (local)32114 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Date last seen | Current Location | Date acquired | Barcode | Koha item type | Source of acquisition | Shelving location | Source of classification or shelving scheme | Full call number | Price effective from | Damaged status | Not for loan | Lost status | Permanent Location |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2013-04-29 | Lee Yan Fong Library | 2013-04-08 | 00008696 | Book | YBP Library Services | Library Collection | HF5415.5 T46 2013 | 2013-04-29 | Lee Yan Fong Library |
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG