Includes bibliographical references (p. [333]-353) and indexes.

Communication and organisational success / Dennis Tourish, Owen Hargie -- Auditing communication to maximise performance / Dennis Tourish, Owen Hargie -- The questionnaire approach / Phillip G. Clampitt -- The interview approach / Rob Millar, Mary Gallagher -- The focus group approach / David Dickson -- Data collection log-sheet methods / Owen Hargie, Dennis Tourish -- Auditing professional practice / Owen Hargie, Dennis Tourish -- Auditing the communications revolution / Dennis Tourish, Owen Hargie -- Crafting the audit report / Dennis Tourish, Owen Hargie -- Charting communication performance in a healthcare organisation / Owen Hargie, Dennis Tourish -- A communication audit of a hospital clinic / Myra Skipper, Owen Hargie -- A communication audit of a paper mill / Phillip G. Clampitt Laurey Berk -- Auditing communication practices in the Church : a study of a Catholic diocese / Owen Hargie, Mark Lount -- An external communication audit of a superannuation company / Charles H. Patti ... ... [et al.] -- Auditing the annual business conference of a major beverage company / Cal W. Downs, Albert Hydeman, Allyson D. Adrian -- Strategy, research and pedagogy : the role of audits / Dennis Tourish, Owen Hargie.