Includes bibliographical references and index.

Looking backward, looking forward : current trends in human services management / John Harris -- New leadership for the human services : involving and empowering staff through participatory management / Barbara A. Pine and Lynne M. Healy -- Improving performance in social work through positive approaches to managing change / Julie Barnes -- Ethical issues for social work and social care managers / Lynne M. Healy and Barbara A. Pine -- Managing across interagency boundaries : a learning agenda for change / Vivien Martin -- Managing diversity in social service settings / Barris Philip Malcolm -- Liability and safety issues in human services management / Robert G. Madden -- Managing care environments : reflections from research and practice / Jill Reynolds and Sheila Peace -- Active service-user involvement in human services : lessons from practice -- Janet Seden and Trish Ross -- The impact of new technology: implications for social work and social care managers / Myron E.Weiner and Peter Petrella -- Managing diverse sources of funding / Mark Ezell -- From policy visions to practice realities : the pivotal role of service managers in implementation / Wendy Rose.