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Complaint management excellence : creating customer loyalty through service recovery /

by Cook, Sarah.
Material type: materialTypeLabelBookPublisher: London ; Philadelphia : Kogan Page, c2012ISBN: 9780749465308; 9780749465315 (ebook).Subject(s): Consumer complaints | Customer loyalty | Customer services
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HF5415.52 C66 2012 (Browse shelf) Available 00000987
Total holds: 0

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG