Cover -- Table of Contents -- CHAPTER 1 Going Undercover -- The Undercover Manifesto -- CHAPTER 2 Exploring the Problem -- Hit the Ground Running -- Defining the Problem -- Culture -- User Research Under the Radar -- Research Outputs -- CHAPTER 3 Generating Ideas -- Sketching -- Collaborative Design -- Sharing the Spark -- Design Principles -- CHAPTER 4 Making It Real -- Design Deliverables -- Fidelity -- Better Deliverables -- CHAPTER 5 Refining Your Solution -- The Nature of Iteration -- Testing with Users -- Critique -- After Launch -- CHAPTER 6 Working with... -- Working with Developers -- Working with Visual Designers -- Working with Content Specialists -- Working with Product Owners -- Working with Marketers -- Working with SEO Specialists -- Working with Senior Managers -- Working with Agile -- CHAPTER 7 Where Next? -- UX Leadership -- Moving On -- Over to You -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z.

Once you catch the user experience bug, the world changes. Doors open the wrong way, websites don't work, and companies don't seem to care. And while anyone can learn the UX remedies usability testing, personas, prototyping and so on unless your organization 'gets it', putting them into practice is trickier. Undercover User Experience is a pragmatic guide from the front lines, giving frank advice on making UX work in real companies with real problems. Readers will learn how to fit research, ideation, prototyping and testing into their daily workflow, and how to design good user experiences under the all-too-common constraints of time, budget and culture.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.