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Leader's Guide to Influence : How to Use Soft Skills to Get Hard Results.

by Dent, Fiona.
Material type: materialTypeLabelBookEdition: 1st ed.Description: 1 online resource (243 pages).ISBN: 9780273730026.Subject(s): Electronic booksOnline resources: Click to View
Contents:
Cover -- Praise for The Leader's Guide to Influence -- The Leader's Guide to Influence -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Your Relationships: Get Them Right -- Chapter 2: What's Your Relationship Style? -- Chapter 3: Understanding My Relationships -- Chapter 4: What Makes Relationships Go Wrong? -- Chapter 5: Relationship Networking -- Chapter 6: Creating the Right Impression -- Chapter 7: Listening -- Chapter 8: Quality Questioning -- Chapter 9: Trust and Authenticity -- Chapter 10: Rapport and Empathy -- Chapter 11: How to Become More Self- and Othersaware -- Chapter 12: Emotional Awareness Andmanagement -- Chapter 13: Being Politically Astute -- Chapter 14: How to Handle Conflict -- Chapter 15: Giving and Receiving Feedback -- Chapter 16: Managing Challenge -- Chapter 17: How to Be Appreciative -- Chapter 18: Reframing -- Chapter 19: The Language of Influence Andrelationship -- Chapter 20: The Art of Storytelling -- Chapter 21: Your Approach to Influence -- Chapter 22: And Finally . . . -- References and Booklist -- Index.
Summary: Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.
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Cover -- Praise for The Leader's Guide to Influence -- The Leader's Guide to Influence -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Your Relationships: Get Them Right -- Chapter 2: What's Your Relationship Style? -- Chapter 3: Understanding My Relationships -- Chapter 4: What Makes Relationships Go Wrong? -- Chapter 5: Relationship Networking -- Chapter 6: Creating the Right Impression -- Chapter 7: Listening -- Chapter 8: Quality Questioning -- Chapter 9: Trust and Authenticity -- Chapter 10: Rapport and Empathy -- Chapter 11: How to Become More Self- and Othersaware -- Chapter 12: Emotional Awareness Andmanagement -- Chapter 13: Being Politically Astute -- Chapter 14: How to Handle Conflict -- Chapter 15: Giving and Receiving Feedback -- Chapter 16: Managing Challenge -- Chapter 17: How to Be Appreciative -- Chapter 18: Reframing -- Chapter 19: The Language of Influence Andrelationship -- Chapter 20: The Art of Storytelling -- Chapter 21: Your Approach to Influence -- Chapter 22: And Finally . . . -- References and Booklist -- Index.

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.

Description based on publisher supplied metadata and other sources.

Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG