Conventionally, social service planners conduct statistical analyses on service data for future planning. However, the limitations are their neglect of the spatial characteristics of these social data and their effects. All human activities have social and spatial dimensions. Social service provision is no exception. In this study, the authors suggest a socio-spatial framework in term of understanding service accessibility. A questionnaire survey was conducted and 491 participants, users and non-users, were interviewed. The results show that both spatial and social capital factors affect service accessibility. The study can help better service planning in densely-populated Asian metropolis like Hong Kong.

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