This article is principally designed to examine social workers’ retrospective views on their past educational experiences with case management in disability services to supply a deficiency that very little literature attention has been paid to how prior professional education shape their case management practice. Using qualitative methods, 13 social workers selected by purposive sampling were invited to participate in in-depth interviews. The qualitative data were analysed to generate some themes. Three themes found are “from ‘rarely heard of it’ to ‘remember it being referred to’”; “buy a lottery ticket before starting a field placement”; and “Ambiguity”. These themes indicate that social work education related to case management was lagging behind, which may exacerbate social work’s polarisation and lead to social workers’ confusion about their professionality. As a result, an urgent need for greater knowledge of case management in university education and in-service training should be addressed in Hong Kong.

本文主要目的是考察殘障者個案管理服務中社會工作者對於以往教育經歷的看法，以期彌補文獻中有關社會工作者早期教育經驗對個案管理實踐影響之相關文獻不足。本文運用質性研究方法及通過目的抽樣，邀請了十三位社會工作者參與深度訪談，並基於對質性數據形成三個分析主題，分別是：“從’極少聽到’到’記得有被提起’”； “實習前祈禱能夠用到”；“模凌兩可”。這些主題反映了社會工作教育中有關個案管理的教育是滯後的，這將有可能加劇社會工作的兩極分化及導致社會工作者對於自身專業性認同的懷疑。因此，在香港，大學社會工作教育和在職培訓中加強有關個案管理知識的教育培訓迫在眉睫。

Mode of access: Internet.