The quest for quality : prescriptions for achieving excellence /
by Wexler, Phillip S; Adams, W. A. (Bill); Bohn, Emil.
Material type:
BookPublisher: New York : St. Martin's Griffin, 1996Description: xiv, 344 p. : ill. ; 24 cm.ISBN: 0312141300; 9780312141301.Subject(s): Customer services -- Quality control
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.5 W479 1996 (Browse shelf) | Available | 00029284 |
Total holds: 0
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| HF5415.5 V375 2013 Practical zendesk administration : | HF5415.5 W385 2013 The ten principles behind great customer experiences / | HF5415.5 W449 2010 Effective customer care / | HF5415.5 W479 1996 The quest for quality : | HF5415.52 C66 2012 Complaint management excellence : | HF5415.525 J36 2012 The commitment engine : | HF5415.525 P43 2012 The loyalty leap : |
Includes bibliographical references (p. [339])
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG