Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand.
by McDonald, Kelly.
Material type:
BookPublisher: Hoboken, N.J. : John Wiley & Sons, c2013Description: ix, 197 p. ; 24 cm.ISBN: 9781118360729; 1118360729.Subject(s): Customer equity
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.527 M33 2013 (Browse shelf) | Available | 00006267 |
Total holds: 0
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| HF5415.52 C66 2012 Complaint management excellence : | HF5415.525 J36 2012 The commitment engine : | HF5415.525 P43 2012 The loyalty leap : | HF5415.527 M33 2013 Crafting the customer experience for people not like you : | HF5415.527 P56 2009 Do you want to keep your customers forever? / | HF5415.55 F84 2012 Brand advocates : | HF5415.55 S757 2012 The book of business awesome : |
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Lee Yan Fong Library
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