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Service-ability : create a customer centric culture and gain competitive advantage.

by Robson, Kevin.
Material type: materialTypeLabelBookPublisher: Chichester, West Sussex : John Wiley & Sons, 2013Description: xvi, 261 p. ; 24 cm.ISBN: 9781118345566 (hbk.); 1118345568 (hbk.).Subject(s): Customer services
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Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HF5415.5 R63 2013 (Browse shelf) Available 00006296
Total holds: 0

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG