Includes bibliographical references and index.

Getting started : writing and your career -- The writing process at work -- Collaborative writing and meetings at work -- Writing routine business correspondence : memos, faxes, emails, IMs, and blogs -- Writing letters : some basics for communicating with audiences worldwide -- Types of business letters -- How to get a job : searches, networking, dossiers, portfolios/webfolios, resumes, letters, and interviews -- Doing research and documentation on the job -- Summarizing information at work -- Designing clear visuals -- Designing successful documents and websites -- Writing instructions and procedures -- Writing winning proposals -- Writing effective short reports -- Writing careful long reports -- Making successful presentations at work -- Appendix : a writer's brief guide to paragraphs, sentences, and words. 0