The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

by Michelli, Joseph A.

Material type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : McGraw-Hill, c2008Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD57.7 M525 2008. Actions: Add to cart
The Starbucks experience : 5 principles for turning ordinary into extraordinary

by Michelli, Joseph A.

Material type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : McGraw-Hill, c2007Online Access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD9199 U54 S736 2007. Actions: Add to cart

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