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Key performance indicators : developing, implementing, and using winning KPIs /

by Parmenter, David.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : John Wiley & Sons, c2010Edition: 2nd ed.Description: xix, 299 p. : ill. ; 24 cm.ISBN: 9780470545157 (cloth); 0470545151 (cloth).Subject(s): Performance technology | Performance standards | Organizational effectiveness
Contents:
Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.
Review: "Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		HF5549.5 P37 P37 2010 (Browse shelf) Available 00000343
Total holds: 0

Includes bibliographical references and index.

Introduction -- Foundation stones for implementing key performance indicators -- Developing and using KPIs : a 12-step model -- KPI team resource kit -- Templates for reporting performance measures -- Facilitator's resource kit -- Critical success factors kit -- Brainstorming performance measures -- Implementation variations for small-to-medium enterprises and not-for-profit organizations -- Implementation lessons.

"Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools."--BOOK JACKET.

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