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Total Quality Management.

by Bhat, Prof. K. Shridhara.
Material type: materialTypeLabelBookDescription: 1 online resource (769 pages).ISBN: 9781282798939.Subject(s): Electronic booksOnline resources: Click to View
Contents:
COVER -- CONTENTS -- Introduction to Quality -- Managing Quality . -- Quality Management Philosophies -- Managing for Quality and High Performance -- Focussing on Customers -- Leadership and Strategic Planning for TQM -- Human Resource Development and Management for TQM -- Process Management -- Tools for Process Management -- Measurement and Strategic Information Management for TQM -- Organising for TQM -- Building and Sustaining Total Quality Organisation -- Quality Assurance and Control -- Statistical Process Control -- Reliability and Maintenance -- Just-In-Time Systems -- Benchmarking -- Business Process Reengineering -- Supply Chain Management -- Total Quality Management in Services -- World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index.
Summary: 1: INTRODUCTION TO QUALITY 2 : MANAGING QUALITY 3 : QUALITY MANAGEMENT PHILOSOPHIES 4: MANAGING FOR QUALITY AND HIGH PERFORMANCE 5: FOCUSSING ON CUSTOMERS 6: LEADERSHIP AND STRATEGIC PLANNING FOR TQM7: HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT FOR TQM8: PROCESS MANAGEMENT 9: TOOLS FOR PROCESS MANAGEMENT10: MEASUREMENT AND STRATEGIC INFORMATION MANAGEMENTFOR TQM11: ORGANISING FOR TOM12: BUILDING AND SUSTAINING TOTAL QUALITY ORGANISATION 13: QUALITY ASSURANCE AND CONTROL 14 : STATISTICAL PROCESS CONTROL 15 : RELIABILITY AND MAINTENANCE 16: JUST-IN-TIME SYSTEMS 17: BENCHMARKING18: BUSINESS PROCESS REENGINEERING 19 : SUPPLY CHAIN MANAGEMENT20 : TOTAL QUALITY MANAGEMENT IN SERVICES21: WORLD-CLASS MANUFACTURING [A] QUALITY SNAPSHOTS [8] CASE ANALYSIS [C] CASE ILLUSTRATIONS [0] CASE STUDY EXERCISES APPENDIX INDEX.
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COVER -- CONTENTS -- Introduction to Quality -- Managing Quality . -- Quality Management Philosophies -- Managing for Quality and High Performance -- Focussing on Customers -- Leadership and Strategic Planning for TQM -- Human Resource Development and Management for TQM -- Process Management -- Tools for Process Management -- Measurement and Strategic Information Management for TQM -- Organising for TQM -- Building and Sustaining Total Quality Organisation -- Quality Assurance and Control -- Statistical Process Control -- Reliability and Maintenance -- Just-In-Time Systems -- Benchmarking -- Business Process Reengineering -- Supply Chain Management -- Total Quality Management in Services -- World Class Manufacturing -- [A] Quality Snapshots -- [B] Case Analysis -- [C] Case Illustrations -- [D] Case Study Exercises -- Appendix -- Index.

1: INTRODUCTION TO QUALITY 2 : MANAGING QUALITY 3 : QUALITY MANAGEMENT PHILOSOPHIES 4: MANAGING FOR QUALITY AND HIGH PERFORMANCE 5: FOCUSSING ON CUSTOMERS 6: LEADERSHIP AND STRATEGIC PLANNING FOR TQM7: HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT FOR TQM8: PROCESS MANAGEMENT 9: TOOLS FOR PROCESS MANAGEMENT10: MEASUREMENT AND STRATEGIC INFORMATION MANAGEMENTFOR TQM11: ORGANISING FOR TOM12: BUILDING AND SUSTAINING TOTAL QUALITY ORGANISATION 13: QUALITY ASSURANCE AND CONTROL 14 : STATISTICAL PROCESS CONTROL 15 : RELIABILITY AND MAINTENANCE 16: JUST-IN-TIME SYSTEMS 17: BENCHMARKING18: BUSINESS PROCESS REENGINEERING 19 : SUPPLY CHAIN MANAGEMENT20 : TOTAL QUALITY MANAGEMENT IN SERVICES21: WORLD-CLASS MANUFACTURING [A] QUALITY SNAPSHOTS [8] CASE ANALYSIS [C] CASE ILLUSTRATIONS [0] CASE STUDY EXERCISES APPENDIX INDEX.

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Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.

Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG