Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand.
by McDonald, Kelly.
Material type:
BookPublisher: Hoboken, N.J. : John Wiley & Sons, c2013Description: ix, 197 p. ; 24 cm.ISBN: 9781118360729; 1118360729.Subject(s): Customer equity
| Item type | Location | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|
 Book |
Lee Yan Fong Library
Library Collection
Lee Yan Fong Library |
HF5415.527 M33 2013 (Browse shelf) | Available | 00006267 |
Total holds: 0
Hong Kong Nang Yan College of Higher Education
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG
Lee Yan Fong Library
325-329 Lai Chi Kok Road, Shamshuipo, Kowloon, HONG KONG