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Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand
by McDonald, Kelly.
Material type:  Book; Format:
print
Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.527 M33 2013.
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Decoded : the science behind why we buy
by Barden, Phil.
Material type: Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: Chichester, West Sussex, United Kingdom : John Wiley & Sons Ltd., 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.32 B37 2013.
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Service-ability : create a customer centric culture and gain competitive advantage
by Robson, Kevin.
Material type: Book; Format:
print
Publisher: Chichester, West Sussex : John Wiley & Sons, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 R63 2013.
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Accounting principles
by Weygandt, Jerry J;
Kimmel, Paul D;
Kieso, Donald E.
Edition: 11e.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Hoboken, NJ : John Wiley, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5636 W49 2013.
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QuickBooks 2013 all-in-one for dummies
by Nelson, Stephen L.
Material type: Book; Format:
print
Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5679 N45 2013.
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Wiley CPA exam review. 2013
by Whittington, Ray.
Material type: Book; Format:
print
Publisher: Hoboken, N.J. : John Wiley, c2013Availability: Items available for loan: Lee Yan Fong Library (5). Location(s): Library Collection HF5661 W45 2013 v.1.
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Wiley CPA exam review. 2012 - 2013
by Whittington, O. Ray.
Edition: 39th ed.Material type: Book; Format:
print
Publisher: New York : John Wiley & Sons, c2012Availability: Items available for loan: Lee Yan Fong Library (2). Location(s): Library Collection HF5661 W456 2012 v.1.
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Managerial economics for dummies
by Graham, Robert.
Material type: Book; Format:
print
Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD30.22 G73 2013.
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Beyond the call : why some of your team go the extra mile and others don't show
by Woods, Marc.
Material type: Book; Format:
print
Publisher: Chichester, West Sussex : John Wiley, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5549.5 M63 W66 2013.
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Wiley 2013 interpretation and application of international financial reporting standards
by MacKenzie, Bruce.
Material type: Book; Format:
print
; Literary form: Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Other title: Wiley interpretation and application of international financial reporting standards 2013; Interpretation and application of international financial reporting standards 2013; Wiley IFRS 2013; IFRS 2013.Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5626 E67 2013.
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Contemporary issues in accounting
by Rankin, Michaela.
Material type: Book; Format:
print
Publisher: Milton, Qld. : John Wiley and Sons Australia, Ltd, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5636 C66 2012.
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Audit and assurance : essentials for professional accountancy exams
by Bagshaw, Katharine.
Material type: Book; Format:
print
; Literary form:
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Publisher: Chichester, West Sussex : John Wiley & Sons Inc., [2013]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5667 B2323 2013.
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Managing and using information systems : a strategic approach
by Pearlson, Keri;
Saunders, Carol S.
Edition: 5th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hoboken, NJ : John Wiley & Sons, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD30.2 P4 2013.
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Ethics and Corporate Social Responsibility in the Meetings and Events Industry
by Henderson, Elizabeth Anne;
McIlwraith, Mariela.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hoboken, New Jersey : John Wiley & Sons Inc., [2013]Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5387 H4546 2013.
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Wiley international trends in financial reporting under IFRS : including comparisons with US GAAP, China GAAP, and India accounting standards
by Mirza, Abbas Ali;
Nandakumar, Ankarath.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Other title: International trends in financial reporting under IFRS; International trends in financial reporting under International Financial Reporting Standards.Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5681 B2 M52 2013.
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QR codes for dummies
by Waters, Joe (Joe R.).
Edition: Portable ed.Material type: Book; Format:
print
Publisher: Hoboken, NJ : John Wiley & Sons, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5416 W38 2012.
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Measuring marketing : 110+ key metrics every marketer needs
by Davis, John.
Edition: 2nd ed.Material type: Book; Format:
print
Publisher: Singapore ; Hoboken, NJ : John Wiley & Sons Singapore, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415 D366 2013.
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Facility management
by Rondeau, Edmond P;
Brown, Robert Kevin;
Lapides, Paul D.
Edition: 2nd ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2006Online Access: Table of contents Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD1394 R66 2006.
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Anticipate : knowing what customers need before they do
by Thomas, Bill;
Tobe, Jeff.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hoboken, N.J. : John Wiley & Sons, c2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 T46 2013.
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Scenario-based e-learning : evidence-based guidelines for online workforce learning
by Clark, Ruth Colvin.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: San Francisco, CA : John Wiley & Sons, Inc., 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5549.5 T7 C58824 2013.
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