Includes bibliographical references and index.

It's a job, not a reward! / by Gayle Hornaday -- Stepping right into the middle of ... / by Anne C. Barnhart -- Testing the waters : creative role playing for management success / by Amanda Lea Folk -- Learning the ropes : LIS and professional training are not enough / by Amanda Lea Folk -- Is an MBA a good choice for middle management librarians? / by Elizabeth O'Brien -- Expertise, influence, and magical thinking : interviews with middle managers / by Melissa Laning and Neal Nixon -- Business books for the library middle manager : an annotated bibliography / by Joe C. Clark -- Rethinking interpersonal communication for managers / by Marie L. Radford -- The middle in the middle : maintaining your sanity while mediating conflict / by Amanda Lea Folk -- Horizontal communication : social networking in the middle / by Nancy J. Kress -- Feeling good in the middle : emotional intelligence at work / by Robert Farrell -- Top communication rules for effective library management / by Louis Howley, Kathryn Bock Plunkett, and Nicole Sump-Crethar -- Formal and informal communication in meetings / by Robin L. Ewing -- The power of un / by Maureen Diana Sasso -- Checklist for productivity / by Samantha Schmehl Hines -- Procrastination and willpower / by Samantha Schmehl Hines -- The critical path for middle managers : a project management technique for librarians / by Dorothy A. Mays -- Supervision / by Debbie Schachter -- Firm, but fair : dealing with problem employees / by Cees-Jan de Jong -- Performance management : making difficult conversations easy and managing soft skills / by Robert Barr -- Performance improvement : an overview for middle managers / by Barbara Petersohn -- Consult me first : building consultative relationships between top-level and mid-level library managers / by Jeffrey Franks -- Managing perceptions / by Liza Weisbrod -- Surviving layoffs / by Curt Friehs -- The poor administrator and you : survival tips for the mid-level manager / by Jeffrey Franks -- Coping with reorganization: an interview with Sally Decker Smith -- The self-determined middle manager / by Kristine Condic -- Developing Leaders / by Debbie Schachter -- Being an entrepreneurial leader / by Jennifer Rowley -- Managing change : a reading guide for today's middle manager / by Keith Phelan Gorman and Joe M. Williams -- The need for middle managers : turning today's new librarians into tomorrow's leaders / by Bernadine Goldman -- Building strong middle manager/paralibrarian relationships : middle managers as mentors / by Allison Sloan -- Moving up the ranks and back again : lessons learned as an interim library director / by Elisabeth Tappeiner -- Working with the plateaued employee / by Janet Butler Munch -- Taking risks and letting go, creating and coaching teams: an interview with John Lubans.