Includes bibliographical references (p. 219-234) and index.

Applied conversation analysis / Paul ten Have -- Discursive psychology / Derek Edwards and Jonathan Potter -- Critical discourse analysis / Norman Fairclough -- Discovering order in opening sequences : calls to a software helpline / Carolyn Baker, Michael Emmison and Alan Firth -- Understanding who's who in the airline cockpit : pilots' pronominal choices and cockpit roles / Maurice Nevile -- Reporting a service request / Ann Kelly -- Applying membership categorization analysis to chat-room talk / Rhyll Vallis --Investigating the 'cast of characters' in a cultural world / Kathy Roulston -- Whose personality is it anyway? : the production of 'personality' in a diagnostic interview / John Lobley -- Howard's way : naturalizing the new reciprocity between the citizen and the state / Karen Herschell -- History as a rhetorical resource : using historical narratives to argue and explain / Martha Augoustinos -- On saying 'sorry' : repertoires of apology to Australia's Stolen Generation / Amanda LeCouteur -- Far from the madding crowd : psychiatric diagnosis as the management of moral accountability / David McCarthy and Mark Rapley --

Two lines of approach to the question "What does the interviewer have in mind?' / Angela O'Brien-Malone and Charles Antaki -- Methodological issues in analysing talk and text : the case of childhood in and for school / Helena Austin, Peter Freebody and Bronwyn Dwyer -- Demystifying discourse analysis : theory, method and practice / Keith Tuffin and Christina Howard -- Is institutional talk a phenomenon? : reflections on ethnomethodology and applied conversation analysis / Stephen Hester and David Francis.