Lee Yan Fong Library Search for 'su:"Customer services."'

The quest for quality :

By Wexler, Phillip S.. . xiv, 344 p. : 24 cm.. 0312141300 | 9780312141301

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Customer service for dummies /

By Leland, Karen.. . xxxiv, 346 p. : 24 cm.. 1568843917 | 9781568843919

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The service profit chain :

By Heskett, James L.. . xvii, 301 p. : 25 cm.. 0684832569 | 9780684832562

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QBQ! 就是要傑出! :

By Miller, John G.,. . 214 p. : , Translation of: Outstanding! : 47 ways to make your organization exceptional. 22 cm.. 9789573266709

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The big book of customer service training games :

By Carlaw, Peggy.. . xiv, 209 p. : 24 cm.. 0070779740 (pbk.)

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Organizational schizophrenia :

By Gureja, Gopal K.. . xxx, 346 p. : 24 cm.. 9788132109563 (pbk. : alk. paper) | 8132109562 (pbk. : alk. paper)

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The customer service solution :

By Dasu, Sriram.. . xvi, 223 pages : 24 cm. 9780071809931 (hbk. : alk. paper) | 0071809937 (hbk. : alk. paper)

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Services marketing :

By Zeithaml, Valarie A.. . xxvii, 642 p. : 26 cm.cm.. 9780078112058 (alk. paper) | 0078112052

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Customer service.

. xvii, 223 p. ; 28 cm.. 0132179326 (pbk.) | 9780132179324 (pbk.)

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The new gold standard :

By Michelli, Joseph A.,. . xvi, 284 p. : 23 cm.. 0071548335 (alk. paper) | 9780071548335 (alk. paper)

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Practical zendesk administration :

By Vaughan, Stafford.. . xviii, 166 p. : , Subtitle from cover. 24 cm.. 1449343643 (pbk.) | 9781449343644 (pbk.)

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Powerful phrases for effective customer service :

By Evenson, Renee,. . x, 294 p. ; 23 cm.. 9780814420324 (pbk.) | 081442032X (pbk.)

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Fans not customers :

By Hill, Vernon W.. . 156 p. ; 22 cm.. 9781781251119 (US pbk.) | 1781251118 (US pbk.) | 9781781251102 (UK pbk.) | 178125110X (UK pbk.)

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Service failure :

By Toister, Jeff.. . v, 202 p. ; , Includes index. 24 cm.. 9780814431993 | 0814431992

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The ten principles behind great customer experiences /

By Watkinson, Matt.. . xviii, 222 p. ; 24 cm. 9780273775089 (pbk.) | 0273775081 (pbk.) | 9780273775980 (ePub) | 0273775987 (ePub)

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Service-ability :

By Robson, Kevin.. . xvi, 261 p. ; 24 cm.. 9781118345566 (hbk.) | 1118345568 (hbk.)

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叫好叫座 :

By 梁偉強.. . ix, 197 p. : 22 cm.. 9629371200

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Customer service :

By Lucas, Robert W.. . xix, 394 p. : 26 cm.. 9780073397115 (pbk. : alk. paper) | 0073397113 (pbk. : alk. paper)

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High-tech, high-touch customer service :

By Solomon, Micah.. . xiii, 194 p. ; 24 cm.. 9780814417904 | 0814417906

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Customer service :

By Shankman, Peter.. . ix, 189 p. : , Includes index. 23 cm.. 9780789747099 | 078974709X

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The Apple experience :

By Gallo, Carmine.. . 234 p. : 24 cm.. 9780071793209 (alk. paper) | 0071793208 (alk. paper)

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The intention economy :

By Searls, Doc.. . xiv, 302 p. ; 25 cm.. 9781422158524 (alk. paper) | 1422158527 (alk. paper)

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Complaint management excellence :

By Cook, Sarah.. 9780749465308 | 9780749465315 (ebook)

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Effective customer care /

By Wellington, Patricia.. . xiv, 130 p. : , At head of title: The Sunday Times. 22 cm.. 9780749460433 | 0749460431 | 9780749459987 (ebk) | 0749459980 (ebk)

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Do you want to keep your customers forever? /

By Pine, B. Joseph.. . v, 85 p. ; , "Originally published in Harvard business review in March 1995"--T.p. verso. 17 cm.. 9781422140277 (pbk.) | 142214027X (pbk.)

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