Includes index.

Preface -- The case for employee engagement -- Are you a manager or a leader? : becoming the "best boss ever" -- The ABCs of engagement : why people do what they do -- A positive culture starts here : positive thinking! -- Empowering employees to act as entrepreneurial owners -- Aligning employee and organizational values, missions, and goals -- Know your employees : get PSST! (personal, strengths-based, social, and targeted) -- Communication : the art of asking others to dance -- Tickling the engagement bone : stimulating happiness with humor, fun, and exercise at work -- Tackling barriers to engagement -- Index.