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Handbook of healthcare management /

by Fottler, Myron D [editor.]; Malvey, Donna M [editor.]; Slovensky, Donna J. (Donna Jean) [editor.].
Material type: materialTypeLabelBookPublisher: Cheltenham, UK ; Northampton, MA, USA : Edward Elgar Publishing, [2015]Description: ix, 529 p. : ill. ; 24 cm.ISBN: 9781783470150.Subject(s): Health services administration | Medical policy | Health Services Administration
Contents:
1. Managing complex healthcare organizations / James W. Begun and Marcus Thygeson -- 2. Leadership resilience / Pamela E. Paustian -- 3. High-reliability organizations / Patrice L. Spath -- 4. Organizational planning / J.M. "Mickey" Trimm and John Gill -- 5. Customer service / Myron D. Fottler and Tina Yeung -- 6. Human resources management / Myron D. Fottler [and others] -- 7. Disaster preparedness and response / Bryan K. Breland -- 8. Organizational excellence / Leonard H. Friedman -- 9. Communication / Charles F. Wainright and Amanda Raffenaud -- 10. Healthcare marketing and social media / Donna Malvey [and others] -- 11. Employee motivation / Stephen J. O'Connor, Nancy Borkowski, and Ross Kemp -- 12. Organization change and transformation / Nancy Borkowski -- 13. Innovations in healthcare delivery / Donna Malvey [and others] -- 14. Reducing medical errors / Joseph G. Van Matre and Donna J. Slovensky -- 15. HIT to enhance patient care and organizational performance / Nir Menachemi, Saurabh Rahurkar and Willi L. Tarver -- 16. The many lives of data / James H. Willig -- 17. Managing clinical professionals / Timothy R. Huerta, Ann Scheck McAlearney and Eric W. Ford -- 18. Healthcare insurance and finance / Dean G. Smith -- 19. Long-term care / Carol Molinari and Ting Zhang -- 20. Ethical challenges in healthcare / Kurt Darr and Carla J. Sampson -- 21. The future of healthcare: the editors weigh in / Myron D. Fottler, Donna Malvey and Donna J. Slovensky -- Index.
Item type Location Call number Status Date due Barcode Item holds
Book Book
Lee Yan Fong Library

Lee Yan Fong Library

Library Collection 		RA971 H2775 2015 (Browse shelf) Available 00026847
Total holds: 0

Includes bibliographical references and index.

1. Managing complex healthcare organizations / James W. Begun and Marcus Thygeson -- 2. Leadership resilience / Pamela E. Paustian -- 3. High-reliability organizations / Patrice L. Spath -- 4. Organizational planning / J.M. "Mickey" Trimm and John Gill -- 5. Customer service / Myron D. Fottler and Tina Yeung -- 6. Human resources management / Myron D. Fottler [and others] -- 7. Disaster preparedness and response / Bryan K. Breland -- 8. Organizational excellence / Leonard H. Friedman -- 9. Communication / Charles F. Wainright and Amanda Raffenaud -- 10. Healthcare marketing and social media / Donna Malvey [and others] -- 11. Employee motivation / Stephen J. O'Connor, Nancy Borkowski, and Ross Kemp -- 12. Organization change and transformation / Nancy Borkowski -- 13. Innovations in healthcare delivery / Donna Malvey [and others] -- 14. Reducing medical errors / Joseph G. Van Matre and Donna J. Slovensky -- 15. HIT to enhance patient care and organizational performance / Nir Menachemi, Saurabh Rahurkar and Willi L. Tarver -- 16. The many lives of data / James H. Willig -- 17. Managing clinical professionals / Timothy R. Huerta, Ann Scheck McAlearney and Eric W. Ford -- 18. Healthcare insurance and finance / Dean G. Smith -- 19. Long-term care / Carol Molinari and Ting Zhang -- 20. Ethical challenges in healthcare / Kurt Darr and Carla J. Sampson -- 21. The future of healthcare: the editors weigh in / Myron D. Fottler, Donna Malvey and Donna J. Slovensky -- Index.

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