Includes index.

Performance management: an overview -- The challenge of performance management -- Performance management as a system -- Getting ready: preparing to start the process -- Performance planning: setting targets -- Ongoing performance communication -- Data gathering, observing, and documenting -- Three approaches to evaluating performance -- The performance appraisal meeting -- Performance diagnosis and improvement: the key to success -- Performance management and discipline -- If it so easy, why isn't "it" getting done? Answers to common objections -- People process, People techniques -- Human resources and performance management -- Revamping performance management across the enterprise -- Performance management in action.