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ISO 9000 and total quality management : proceedings of the Third International Conference
by Ho, Samuel K. M.
-- Hong Kong Baptist UniversityBusiness Research Centre. -- (3rd : International Conference on ISO 9000 and TQM 1998 : Hong Kong, China).
Material type:  Book; Format:
print
bibliography
conference publication
; Literary form:
not fiction
Publisher: Hong Kong : Hong Kong Baptist University, c1998Other title: Theme: change for the better.; ISO 9000 & TQM..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection TS156.6 I567 1998.
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TQM & innovation : proceedings of the 4th International Conference on ISO 9000 & TQM
by Ho, Samuel K. M.
-- Hong Kong Baptist UniversitySchool of Business. -- (4th : International Conference on ISO 9000 & TQM 1999 : Hong Kong, China).
Material type: Book; Format:
print
bibliography
conference publication
; Literary form:
not fiction
Publisher: Hong Kong : School of Business, Hong Kong Baptist University, c1999Other title: ISO 9000 & TQM.; Theme: learning for innovation..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection TS156.6 I567 1999.
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TQM, an integrated approach : implementing total quality through Japanese 5-S and ISO 9000
by Ho, Samuel K. M.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Hong Kong : School of Business, Hong Kong Baptist University, 1999Other title: TQM..Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 H596 1999.
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TQM : 50 ways to make it work for you
by Haberer, JoAnn B;
Webb, MaryLou Wendel.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Menlo Park, Calif. : Crisp Publications, c1994Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 H32 1994.
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
by Michelli, Joseph A.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2008Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD57.7 M525 2008.
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How to audit the process-based QMS
by Arter, Dennis R;
Cianfrani, Charles A;
West, Jack.
Edition: 2nd ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Milwaukee, Wis. : ASQ Quality Press, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5668.25 A77 2012.
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Completeness : quality for the 21st century
by Crosby, Philip B.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York, New York, U.S.A. : Dutton, 1992Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 C76 1992.
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Total quality management : strategies and techniques proven at today's most successful companies
by George, Stephen;
Weimerskirch, Arnold.
Edition: 2nd ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : John Wiley, c1998Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 G463 1998.
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TQM journalMaterial type:  Continuing Resource; Format:
electronic
available online
 ; Type of continuing resource:
periodical
Publisher: Bingley, U.K. : Emerald Pub. Group, 2008-Other title: Total quality management journal..Availability: No items available
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個人平衡計分卡 : 提升幸福感、快樂指數及工作滿意度的行動藍圖
by Rampersad, Hubert K;
丁惠民.
Edition: 初版.Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: 台北市 : 美商麥格羅・希爾國際股份有限公司台灣分公司, 2006Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 R359 2006.
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Total quality management : three steps to continuous improvement
by Tenner, Arthur R;
DeToro, Irving J.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
; Audience:
Adult;
Publisher: Reading, Mass. : Addison-Wesley, c1992Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 T46 1992.
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Quality games for trainers : 101 playful lessons in quality and continuous improvement
by Caroselli, Marlene.
Material type: Book; Format:
print
handbook
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c1996Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 C358 1996.
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40 tools for cross-functional teams : building synergy for breakthrough creativity
by Michalski, Walter J;
King, Dana G;
Michalski, Walter J.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Portland, OR : Productivity Press, 1998Other title: Forty tools for cross-functional teams.Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 M527 1998.
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Even more games trainers play : experiential learning exercises
by Scannell, Edward E;
Newstrom, John W.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c1994Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HM133 S29 1994.
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Quality now [electronic resource] : moving human services organizations toward a consumer orientation to service quality
by Moore, Stephen T;
Kelly, Michael J.
Source: Social work: Journal of National Association of Social WorkersMaterial type:  Article; Format:
available online
Online Access: Click here to access full-text article Availability: No items available
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No cover image available
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Higher education quality assurance in Sub-Saharan Africa [electronic resource] : status, challenges, opportunities and promising practices
by Materu, Peter (Peter Nicolas).
-- ProQuest (Firm) Material type: Book; Format:
electronic
available online
bibliography
; Literary form:
not fiction
Publisher: Washington, D.C. : World Bank, c2007Online Access: Click to View Availability: No items available
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ISO 9000 : 全面優質管理的基礎
by 唐偉國;
葉春生.
Edition: 香港第1版.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: 香港 : 三聯書店(香港)有限公司, 1998Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): TS156.6 T36 1998.
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Why TQM fails and what to do about it
by Brown, Mark Graham;
Hitchcock, Darcy E;
Willard, Marsha L.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Burr Ridge, Ill. : Irwin Professional Pub., c1994Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 B763 1994.
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Breakthrough thinking in total quality management
by Hoffherr, Glen D;
Moran, John W;
Nadler, Gerald.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Englewood Cliffs, N.J. : PTR Prentice Hall, c1994Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 H63 1994.
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Quality is just the beginning : managing for total responsiveness
by Levit, Steve.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c1994Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD62.15 L48 1994.
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