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Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines
by Heracleous, Loizos Th;
Wirtz, Jochen;
Pangarkar, Nitin.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Singapore ; New York : Mc Graw Hill, c2006Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HE9874 S56 H47 2006.
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