|
|
| |
|
The Apple experience : the secrets of delivering insanely great customer service
by Gallo, Carmine.
Edition: 1st ed.Material type:  Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 G356 2012.
Actions:
Add to cart (remove)
|
|
| |
|
The ten principles behind great customer experiences
by Watkinson, Matt.
Material type: Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: Harlow, England ; New York : Pearson Education, 2013Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 W385 2013.
Actions:
Add to cart (remove)
|
|
| |
|
Organizational behavior : improving performance and commitment in the workplace
by Colquitt, Jason;
LePine, Jeffery A;
Wesson, Michael J.
Edition: 3rd ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : McGraw-Hill/Irwin, c2013Availability: Items available for loan: Lee Yan Fong Library (2). Location(s): Library Collection HD58.7 C6255 2013 c.2.
Actions:
Add to cart (remove)
|
|
| |
|
The little book of big customer satisfaction measurement
by Rao, Ajit;
Chandra, Subhash.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Thousand Oaks, Calif. : SAGE, 2012Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.335 R36 2012.
Actions:
Add to cart (remove)
|
|
| |
|
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L;
Sasser, W. Earl;
Schlesinger, Leonard A.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : Free Press, c1997Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 H47 1997.
Actions:
Add to cart (remove)
|
|
