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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
by Heskett, James L;
Sasser, W. Earl;
Schlesinger, Leonard A.
Material type:  Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: New York : Free Press, c1997Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HF5415.5 H47 1997.
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A critical rewriting of global political economy [electronic resource] : integrating reproductive, productive, and virtual economies
by Peterson, V. Spike.
-- ProQuest (Firm) Material type: Book; Format:
electronic
available online
bibliography
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not fiction
Publisher: London : Routledge, 2003Online Access: Click to View Availability: No items available
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Producer dynamics [electronic resource] : new evidence from micro data
by Dunne, Timothy;
Jensen, J. Bradford;
Roberts, Mark J.
-- ProQuest (Firm) Material type: Book; Format:
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bibliography
conference publication
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not fiction
Publisher: Chicago : University of Chicago Press, 2009Online Access: Click to View Availability: No items available
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Global integration and technology transfer [electronic resource]
by Hoekman, Bernard M;
Javorcik, Beata K. Smarzynska.
-- ProQuest (Firm) Material type: Book; Format:
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bibliography
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Publisher: Washington, DC : World Bank, 2005Online Access: Click to View Availability: No items available
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Electronic HRM in theory and practice [electronic resource]
by Bondarouk, Tanya;
Ru�el, Huub;
Looise, Jan Kees.
-- ProQuest (Firm) Edition: 1st ed.Material type: Book; Format:
electronic
available online
bibliography
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Publisher: Bingley, U.K. : Emerald, 2011Online Access: Click to View Availability: No items available
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The balanced scorecard : translating strategy into action
by Kaplan, Robert S;
Norton, David P.
Material type: Book; Format:
print
bibliography
; Literary form:
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Publisher: Boston, Mass. : Harvard Business School Press, 1996Availability: Items available for loan: Lee Yan Fong Library (1). Location(s): Library Collection HD56 K35 1996.
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