| 000 | 00811cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 667537162 | ||
| 003 | OCoLC | ||
| 005 | 20151130104504.0 | ||
| 008 | 100304s2011 ohua 001 0 eng d | ||
| 020 | _a9781439039397 | ||
| 020 | _a1439039399 | ||
| 035 | _a(OCoLC)667537162 | ||
| 040 |
_aAU@ _beng _cAU@ _dHKP |
||
| 049 | _aHKPA | ||
| 050 |
_aHD9980.5 _bH644 2011 |
||
| 082 | 0 |
_a658.8 _222 |
|
| 100 | 1 | _aHoffman, K. Douglas. | |
| 245 | 1 | 0 |
_aServices marketing : _bconcepts, strategies, & cases / _cK. Douglas Hoffman, John E.G. Bateson. |
| 250 | _a4th ed. | ||
| 260 |
_aMason, Ohio : _bSouth-Western Cengage Learning, _cc2011. |
||
| 300 |
_axv, 461 p. : _bill. ; _c26 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 700 | 1 | _aBateson, John E. G. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c15318 _d15318 |
||