000			00868nam a22002654a 4500
003			DLC
005			20160525164553.0
008			010518s2001 cau 001 0 eng
010			_a2001003015
020			_a0787957097 (alk. paper)
040			_aDLC _cDLC _dDLC _dHKP
042			_apcc
050	0	0	_aBF637.N66 _bM34 2001
100	1		_aMadonik, Barbara G.
245	1	0	_aI hear what you say, but what are you telling me? : _bthe strategic use of nonverbal communication in mediation / _cBarbara G. Madonik.
250			_a1st ed.
260			_aSan Francisco, Calif. : _bJossey-Bass, _cc2001.
300			_axxix, 287 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 267-273) and index.
650		0	_aBody language.
650		0	_aNonverbal communication.
650		0	_aInterpersonal communication.
650		0	_aNegotiation.
942			_2lcc _cBK
999			_c16099 _d16099