| 000 | 00768cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 2002001129 | ||
| 003 | DLC | ||
| 005 | 20160707162420.0 | ||
| 008 | 020124s2002 nyua e b 001 0 eng | ||
| 010 | _a2002001129 | ||
| 020 | _a0071401946 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _cHkIED |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aBF637.C45 _bC78 2002 |
| 245 | 0 | 0 |
_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.]. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2002. |
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| 300 |
_axv, 240 p. : _bill. ; _c23 cm. |
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| 504 | _aIncludes bibliographical references (p. 229) and index. | ||
| 650 | 0 | _aInterpersonal communication. | |
| 650 | 0 | _aInterpersonal relations. | |
| 700 | 1 |
_aPatterson, Kerry, _d1946- |
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| 942 |
_2lcc _cBK |
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| 999 |
_c16544 _d16544 |
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