| 000 | 00860cam a2200241 a 4500 | ||
|---|---|---|---|
| 003 | OCoLC | ||
| 005 | 20160725122754.0 | ||
| 008 | 981030s1999 nyua 000 0 eng | ||
| 010 | _a98067041 | ||
| 020 | _a0070779740 (pbk.) | ||
| 040 |
_aXLJ _cXLJHKP _dORU _dUKM |
||
| 049 | _aHKPA | ||
| 050 |
_aHF5549.5.T7 _bC295 1999 |
||
| 100 | 1 | _aCarlaw, Peggy. | |
| 245 | 1 | 4 |
_aThe big book of customer service training games : _bquick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / _cPeggy Carlaw, Vasudha Kathleen Deming. |
| 246 | 3 | 0 | _aCustomer service training games |
| 260 |
_aNew York : _bMcGraw-Hill, _cc1999. |
||
| 300 |
_axiv, 209 p. : _bill. ; _c24 cm. |
||
| 650 | 0 |
_aEmployees _xTraining of. |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aDeming, Vasudha kathleen. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c16848 _d16848 |
||