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040			_aNY _cNY
041	0		_jeng
100	1		_aMoore, Stephen T.
245	1	0	_aQuality now _h[electronic resource] : _cStephen T. Moore, Michael J. Kelly. _bmoving human services organizations toward a consumer orientation to service quality /
300			_app. 33-40.
520			_aSocial services organizations can benefit from insights provided by the quality management literature. These insights include useful tools for moving toward a consumer orientation to service quality. Application of quality management principles in human services requires an understanding of the service encounter from the customer perspective. Quality management involves more than the implementation of specific management techniques. It involves a commitment to consumers and the creation of an organizational culture that puts quality first.
538			_aMode of access: Internet.
653			_aconsumers, human services, quality, service, total quality management
700	1		_aKelly, Michael J.
773	0		_tSocial work: Journal of National Association of Social Workers _g1996, Vol. 41, No. 1 _x0037-8046 (print); 1545-6846 (online) _w106306
856	4	0	_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://doi.org/10.1093/sw/41.1.33 _zClick here to access full-text article
942			_2lcc _cE-ARTICLE
999			_c18057 _d18057