000			01658nab a22002177ab4500
003			NY
005			20170510100521.0
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008			160401p xxu|||||o|||||00| 0 eng||
040			_aNY _cNY
041	0		_jeng
100	1		_aCollins, Stephanie Baker.
245	1	4	_aThe space in the rules _h[electronic resource] : _bbureaucratic discretion in the administration of Ontario Works / _cStephanie Baker Collins.
300			_app. 221-235.
520			_aOne of the central lessons taken from the work of Michael Lipsky on street level bureaucracies is that street level bureaucrats make policy. Two resulting broad public policy concerns are the impact of street level decision making on public policy and the impact on citizens’ access to public services. This article reports on a study of the views of Ontario Works’ case managers on the nature of bureaucratic discretion in the setting of a highly rule bound provincial income assistance programme in Canada. The focus of this article is on case managers’ interaction with contradictory and complex policy directives. An argument is developed that in such a restrictive policy setting, meeting the goals of unswerving policy implementation and citizen access to public services may work at cross purposes.
538			_aMode of access: Internet.
653			_aBureaucratic discretionpolicy, implementation, Ontario Works
773	0		_tSocial policy and society. _g2016, Vol. 15, No. 2 _x1474-7464 _wocm49954477
856	4	0	_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://doi.org/10.1017/S1474746415000251 _zClick here to access full-text article
942			_2lcc _cE-ARTICLE
999			_c18495 _d18495