000			02450nam a22003017a 4500
003			NY
005			20180221103831.0
008			180221s2009 maua b 001 0 eng
020			_a9780763755577
020			_a0763755575
040			_aDNLM/DLC _cNY
050			_aR727.3 _bV36 2009
100	1		_aVan Servellen, Gwen Marram.
245	1	0	_aCommunication skills for the health care professional : _bconcepts, practice, and evidence / _cGwen van Servellen.
250			_a2nd ed.
260			_aSudbury, Mass. : _bJones and Bartlett Publishers, _cc2009.
300			_axxxiv, 485 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references (p. 439-462) and index.
505	0		_aHealth communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
650		0	_aAllied health personnel and patient.
650		0	_aInterpersonal communication.
650		0	_aCommunication in medicine.
650	1	2	_aHealth Personnel.
650	1	2	_aProfessional-Patient Relations.
650	2	2	_aCommunication.
650	2	2	_aPatients _xpsychology.
942			_2lcc _cBK
999			_c25406 _d25406