| 000 | 01275cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 17131484 | ||
| 003 | OSt | ||
| 005 | 20161206174643.0 | ||
| 008 | 120123s2012 nyu b 001 0 eng | ||
| 010 | _a 2012001970 | ||
| 020 | _a9780814417904 | ||
| 020 | _a0814417906 | ||
| 035 | _a(OCoLC)ocn764337596 | ||
| 040 |
_aDLC _beng _cDLC _dBTCTA _dBDX _dIAD _dYDXCP _dOSU _dBWX _dVP@ _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _bS6219 2012 |
| 082 | 0 | 0 |
_a658.8/12 _223 |
| 100 | 1 |
_aSolomon, Micah. _93288 _0(local)60083 |
|
| 245 | 1 | 0 |
_aHigh-tech, high-touch customer service : _binspire timeless loyalty in the demanding new world of social commerce / _cMicah Solomon. |
| 260 |
_aNew York : _bAmerican Management Association, _cc2012. |
||
| 300 |
_axiii, 194 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 179-189) and index. | ||
| 650 | 0 |
_aCustomer services. _91705 _0(local)27408 |
|
| 650 | 0 |
_aCustomer services _xTechnological innovations. _93289 _0(local)60084 |
|
| 650 | 0 |
_aCustomer loyalty. _91704 _0(local)31897 |
|
| 650 | 0 |
_aSocial media. _91570 _0(local)29251 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK _n0 |
||
| 955 |
_bxj07 2012-01-23 _ixj07 2012-01-23 (telework) to Dewey _axn05 2012-06-05 1 copy rec'd., to CIP ver. |
||
| 999 |
_c2896 _d2896 |
||