| 000 | 01098cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 16544311 | ||
| 003 | OSt | ||
| 005 | 20140721142223.0 | ||
| 008 | 101119s2012 nyua b 001 0 eng | ||
| 010 | _a 2010048859 | ||
| 020 | _a9780073397115 (pbk. : alk. paper) | ||
| 020 | _a0073397113 (pbk. : alk. paper) | ||
| 035 | _a(OCoLC)ocn664665736 | ||
| 040 |
_aDLC _cDLC _dYDX _dBTCTA _dYDXCP _dCDX _dIBI _dBWX _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _bL83 2012 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aLucas, Robert W. _93741 _0(local)60395 |
|
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a5th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
| 300 |
_axix, 394 p. : _bill. ; _c26 cm. |
||
| 490 | 0 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _91705 _0(local)27408 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 955 |
_bxj15 2010-11-19 _ixj15 2010-11-19 (telework) _axj15 2010-11-19 to Dewey _arh07 2011-05-28 1 copy rec'd., to CIP ver. |
||
| 999 |
_c3134 _d3134 |
||