000			03443nam a22003973i 4500
001			EBC4958011
003			MiAaPQ
005			20191009123140.0
006			m o d |
007			cr cnu||||||||
008			191009s2010 xx o ||||0 eng d
020			_a9781282601079 _q(electronic bk.)
035			_a(MiAaPQ)EBC4958011
035			_a(Au-PeEL)EBL4958011
035			_a(CaONFJC)MIL260107
035			_a(OCoLC)646068847
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
082	0		_a651.7
100	1		_aBarker, Alan.
245	1	0	_aImprove Your Communication Skills.
250			_a2nd ed.
264		1	_aLondon : _bKogan Page, _c2010.
264		4	_c�2010.
300			_a1 online resource (208 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
505	0		_aCover -- Table of contents -- About this book -- 1 What is communication? -- The transmission model -- Understanding how we understand -- A new model of communication -- The three levels of understanding -- Conversation: the heart of communication -- 2 How conversations work -- What is a conversation? -- Why do conversations go wrong? -- Putting conversations in context -- Working out the relationship -- Setting a structure -- Managing behaviour -- 3 Seven ways to improve your conversations -- 1. Clarify your objective -- 2. Structure your thinking -- 3. Manage your time -- 4. Find common ground -- 5. Move beyond argument -- 6. Summarise often -- 7. Use visuals -- 4 The skills of enquiry -- Paying attention -- Treating the speaker as an equal -- Cultivating ease -- Encouraging -- Asking quality questions -- Rationing information -- Giving positive feedback -- 5 The skills of persuasion -- Character, logic and passion -- What's the big idea? -- Arranging your ideas -- Expressing your ideas -- Remembering your ideas -- Delivering effectively -- 6 Interviews: holding a formal conversation -- When is an interview not an interview? -- Preparing for the interview -- Structuring the interview -- Types of interview -- 7 Making a presentation -- Putting yourself on show -- Preparing for the presentation -- Managing the material -- Controlling the audience -- Looking after yourself -- Answering questions -- 8 Putting it in writing -- Writing for results -- Making reading easier -- Writing step by step -- Designing the document -- Writing a first draft -- Effective editing -- Writing for the web -- 9 Networking: the new conversation -- To network or not to network? -- Preparing to network -- The skills of networking conversations -- Following up and building your network -- Appendix: where to go from here.
520			_aClear advice on every aspect of verbal and written communication in business, how to develop the necessary skills and why they are important.
588			_aDescription based on publisher supplied metadata and other sources.
590			_aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
655		4	_aElectronic books.
776	0	8	_iPrint version: _aBarker, Alan _tImprove Your Communication Skills _dLondon : Kogan Page,c2010
797	2		_aProQuest (Firm)
856	4	0	_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://ebookcentral.proquest.com/lib/ircp3g4/detail.action?docID=4958011 _zClick to View
999			_c36414 _d36414