000			03553nam a22003853i 4500
001			EBC5136212
003			MiAaPQ
005			20191009123151.0
006			m o d |
007			cr cnu||||||||
008			191009s2013 xx o ||||0 eng d
020			_a9780273730026 _q(electronic bk.)
035			_a(MiAaPQ)EBC5136212
035			_a(Au-PeEL)EBL5136212
035			_a(CaONFJC)MIL298349
035			_a(OCoLC)1024283619
040			_aMiAaPQ _beng _erda _epn _cMiAaPQ _dMiAaPQ
100	1		_aDent, Fiona.
245	1	0	_aLeader's Guide to Influence : _bHow to Use Soft Skills to Get Hard Results.
250			_a1st ed.
264		1	_a : _bPearson Education UK, _c2013.
264		4	_c�2011.
300			_a1 online resource (243 pages)
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
505	0		_aCover -- Praise for The Leader's Guide to Influence -- The Leader's Guide to Influence -- Contents -- Acknowledgements -- Introduction -- Chapter 1: Your Relationships: Get Them Right -- Chapter 2: What's Your Relationship Style? -- Chapter 3: Understanding My Relationships -- Chapter 4: What Makes Relationships Go Wrong? -- Chapter 5: Relationship Networking -- Chapter 6: Creating the Right Impression -- Chapter 7: Listening -- Chapter 8: Quality Questioning -- Chapter 9: Trust and Authenticity -- Chapter 10: Rapport and Empathy -- Chapter 11: How to Become More Self- and Othersaware -- Chapter 12: Emotional Awareness Andmanagement -- Chapter 13: Being Politically Astute -- Chapter 14: How to Handle Conflict -- Chapter 15: Giving and Receiving Feedback -- Chapter 16: Managing Challenge -- Chapter 17: How to Be Appreciative -- Chapter 18: Reframing -- Chapter 19: The Language of Influence Andrelationship -- Chapter 20: The Art of Storytelling -- Chapter 21: Your Approach to Influence -- Chapter 22: And Finally . . . -- References and Booklist -- Index.
520			_aShortlisted for the CMI Management Book of the Year 2011, Practical Manager Category A Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: - Increase your confidence and impact. - Communicate more effectively. - Learn different tools, techniques and approaches when working with different types of people. - Listen and question effectively. - Develop rapport and empathy. - Give better feedback. - Deal with difficult situations and cope with conflict.
588			_aDescription based on publisher supplied metadata and other sources.
590			_aElectronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2019. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
655		4	_aElectronic books.
776	0	8	_iPrint version: _aDent, Fiona _tLeader's Guide to Influence : How to Use Soft Skills to Get Hard Results _d : Pearson Education UK,c2013
797	2		_aProQuest (Firm)
856	4	0	_uhttp://ezproxy01.ny.edu.hk:2048/login?url=https://ebookcentral.proquest.com/lib/ircp3g4/detail.action?docID=5136212 _zClick to View
999			_c36642 _d36642